Step 1. Choose your car

Your Ford Motability Specialist can help you choose the car to suit you best. To find the one that’s right for your needs, it’s important you experience our cars first hand. Your fully trained Motability Specialist can arrange either an accompanied test drive, or a test ride if you’re going to be the passenger. If it’s easier, we can also organise home visits or come and collect you.

Things you’ll need to consider include:

• Can you get in and out of the car easily enough?
• Is there enough room for everything you need to carry with you (e.g. mobility aids, wheelchairs, etc.)?
• Can you use the controls easily as they are, or do they need to be modified for you?

Step 2. Place your order

When you’ve decided on your car, your Motability Specialist will set up your agreement by entering your details, and those of the car, into Motability online. The price is now guaranteed against that vehicle from this point. At this stage, a wide range of adaptations can be ordered and these will be ready for you when you collect your car. Motability check your eligibility with the Department of Work and Pensions and confirm back to your Dealer that they can place an order for your Ford vehicle.

Your Dealer will then be able to advise you when your new car will be delivered, which could be as little as a few weeks.

Step 3. Collect your car

Once your delivery date is confirmed, your Dealer will finalise your insurance, loss and damage protection details.

When you go to collect your car, they will give you a thorough handover so you’re familiar with the key features. To finance your car, you’ll also need to enter your PIN, to sign the hire agreement between yourself and Motability Operations.

Finally, if you have an Advance Payment, this will need to be paid to the Dealer (in one lump sum). Motability Operations will hold the V5 document.

You are now free to enjoy your new car from Ford Motability.

Simply assign your allowance to Motability and you’ll get a brand new car every three years. Your allowance covers most of the running costs, so all you have to do is fill your car with fuel.

Your agreement includes:

• A brand new Ford of your choice every three years
• Insurance, loss and damage protection, personal accident cover for named drivers and passengers
• Servicing, maintenance and repairs at your Ford Dealer
• Full breakdown assistance from the RAC
• Window and windscreen replacement
• A 60,000 mile allowance during the three years
• Free replacement tyres fitted by Kwik-Fit
• The most popular adaptations arranged through your Motability accredited Ford Dealer

There are many vehicles available at no additional cost to your allowance. However, if you do want a higher specification vehicle or one of our larger cars, you will need to pay an additional one-off ‘Advance Payment’.

If you’re receiving either of the following benefits, you could qualify for a car under the Motability scheme:

• Higher Rate Mobility Component of the Disability Living Allowance (HRMC-DLA)
• Enhanced Rate Mobility Component of the Personal Independence Payment (ERMC PIP)
• Armed Forces Independence Payment (AFIP)
• War Pensioners’ Mobility Supplement (WPMS)

Even if you can’t drive yourself, you could still get a car on the Motability scheme by nominating a family member, guardian or your carer as your driver.

You should have received an Award Notice with details of your allowance from the Department of Work and Pensions (DWP). If they haven’t sent you one, or if you’ve mislaid it, simply contact the DWP on: 03457123456.

Remember, if you’re thinking about joining the scheme, you must have at least 12 months of your award remaining. 

For more information on awards and benefits from the DWP, visit the Department of Work and Pensions website.

In case you’re a bit too rushed to read all about Ford Motability right now, we’ve gathered together the questions people ask most frequently. 

What do all the acronyms mean? 

HRMC-DLA – the Higher Rate Mobility Component of the Disability Living Allowance. 

WPMS – War Pensioners’ Mobility Supplement 

DWP – the Department for Work and Pensions. The DWP send you notification of your allowance and can tell you what you’re entitled to. Their number is 03457 123456

How do I qualify for the Motability Scheme? 

To qualify, you need to receive either the Higher Rate Mobility Component of the Disability Living Allowance (HRMC-DLA) or the War Pensioners’ Mobility Supplement (WPMS). You can find out more from the Department for Work and Pensions at dwp.gov.uk 

Seat heights and door widths are important to me when choosing a car. Where can I find this information about Ford cars? 

There are a number of good options:

• Talk to the Motability specialist at a Motability accredited Ford Dealership. They can give you all the information you need.
• Pick up product brochures at any Ford Dealership or request them below.
• Arrange a test drive or ride to experience Ford first hand.

Which bodystyle should I choose (e.g. saloon, estate, and hatchback)? 

The best thing is to contact the Motability specialist at a Motability accredited Ford Dealership. As well as advising you, they can arrange test drives, or test rides, to help you decide. 

Can I still get a car on the Contract Hire scheme, when I’ve less than three years left on my HRMC-DLA? 

You should expect to receive the allowance for the full length of the agreement you choose. However, Motability accepts applications as long as you have at least 12 months of your award remaining when you apply. 

Is there an age restriction on the Contract Hire scheme? 

The HRMC-DLA can be awarded to disabled children aged three and above. So, if you are a parent or guardian of a child who receives the allowance, you can order a car for use on their behalf. As long as you, or your child, receives either the HRMC-DLA or WPMS you are eligible to lease a car through Motability. 

The Motability all-inclusive package includes insurance for two named drivers. 

Therefore you can still lease a new car even if you do not drive – simply nominate two drivers who can drive on your behalf. There are a few rules surrounding who can drive your car:

• Named drivers should live within five miles of the disabled customer’s address. Motability will, however, consider requests to include drivers outside of this range where this is essential to support the customer’s mobility needs
• Drivers under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 120 brakehorse power (BHP) or less
• Only one named driver under 21 is allowed – this could be the disabled customer, or another driver living at the same address

What else is included with the lease? 

We want you to enjoy your car without having to worry, so all this is included in Motability’s all-inclusive package:

• Servicing and maintenance for the length of your lease
• Full RAC breakdown assistance
• Tyre and windscreen replacement
• 60,000 mileage allowance for a three year lease
• Many adaptations at no extra cost